Patient Information

Our professional team at Queen Street Dental shares a united commitment to staying abreast of best practice dental procedures via a program of continuing education, professional group membership and regular attendance at industry seminars and conferences. Team members also undertake periodic teaching roles at universities.

Your first visit

Our reception staff will ask you to complete a New Patient Questionaire  and Medical Form which will form the basis of a long-term
dental preventative program which addresses your individual needs and circumstances. If possible you should also bring
the following items to your first appointment:

  • Letter from your referring dentist, if applicable
  • Any existing dental x-rays
  • List of any medications you are currently taking
  • If a member, your Private Health Fund card

If you are in any way overly anxious about your first visit, we urge you to openly discuss this with your dentist, who you will find
is highly receptive to, and understanding of, any concerns you may express. At the first visit your dentist will also talk to you openly
about your needs and expectations in relation to on-going dental care and oral hygiene.

Following your examination and this discussion, your dentist will provide an overview of your current dental health and what, if any,
follow-up treatments are suggested, along with a broad outline of the costs and time involved. In many instances there will be a
range of treatment options available to you, and again, these will be fully discussed, along with the outcomes each provides.


Updating your details

If you are a regular patient and your personal details (e.g. business phone number, home address etc) have changed since your last visit, for your convenience you can complete and email a New Patient Questionaire to our office.

Frequently asked questions

I am a new patient. What will occur at my first appointment?

Unless you have been booked in for urgent treatment, in which case details of this will have been discussed with you, your first visit will involve a general consultation. You will also be asked to complete a Registration and Medical History Form for our records.
Your dentist will complete a thorough examination of your mouth, x-ray your teeth and talk to you about your general expectations or concerns. If further dental treatment is required, we will fully discuss with you what it entails and the costs associated with the treatment. In some circumstances it may be necessary to have additional consultation appointments to refine your final treatments.
In most cases the initial consultation visit will be included in the cost of future treatments.

How often should I have a check-up?

Regular routine dental checks and professional cleaning are a vital part of a long-term dental preventative program.
In this way we are also able to identify any emerging dental problems you may have, and treat them before they may
become more serious. We send reminder notices to our patients on a 6 or 12 monthly basis to advise when their check-up is due.

I floss and brush my teeth regularly, so why do I need to have them cleaned professionally?

Regular flossing and brushing teeth at home are undoubtedly important parts of maintaining good oral hygiene. Despite this, over a period of time plaque build-up can occur and this requires professional dental cleaning to remove. This is commonly recommended at 6 monthly intervals, but will depend on your individual circumstances. If in doubt your dentist will advise a recommended interval.

I am happy to have a regular check-up, but am concerned about the cost.

It is our experience that patients who keep to a regular check-up schedule enjoy less frequent and less costly treatment visits than patients who are seen less regularly.

Why do I need x-rays and are they safe?

X-rays are a vital part of your preventative dental program, as they identify possible hidden tooth decay or gum and bone disorders not immediately apparent through an oral inspection. Queen Street Dental has invested in the latest digital x-ray technology to ensure that all patient dental x-rays are completed quickly and to the highest safety standards.

Should I see your dental hygienist and what do they do?

Our dental hygienist, Louise Arnold, is tertiary qualified, and offers specialised advice on best practice oral hygiene and how to maximise oral health through a proper diet. A consultation with her can be made to coincide with your next dental consultation.

In the event of a dental emergency who do I contact out of hours?

You should leave a message outlining your problem on our after hours office recording. Somebody from the practice will contact you early on the first working day after your message. Alternatively, if you are an existing patient of the practice and in extreme pain or discomfort, please contact your consulting dentist via their home phone listing in the White Pages.

How long do I have to wait for an appointment?

Dental appointments, and particularly those set for check-ups and general consultation, are generally booked several weeks ahead. If you are experiencing toothache, or a dental trauma such as a broken tooth, immediately contact our reception staff advising of your problem. Your dentist will then be consulted and an appointment will be scheduled at the very earliest possible time.

At what age should children first see a dentist?

Children can have their first baby teeth appear from the age of 4 months on, and it is advisable for them to be professionally checked from around their second birthday, or earlier if you prefer. Early dental prevention and education is the best way to ensure they do not develop problems with their teeth, and become accustomed to regular check-ups when young. By establishing this early routine your children will grow comfortable with dental visits, accepting them as a routine part of normal life, and certainly nothing to be anxious about.

What happens if I phone for an appointment and my dentist is away on holiday?

Our dentists are generally never away for more than a few weeks on leave. As such if you are simply booking a check-up or routine treatment, you may feel more comfortable in scheduling your appointment for when they return. If you have a more urgent need for dental treatment, an appointment can be scheduled for you with one of the practice’s available dentists. All of our dentists are highly experienced professionals who share a gentle and caring approach to meeting our patients’ needs.

I have broken a tooth, what should I do?

You should contact the practice as soon as possible, and particularly if you are in pain. If you are in pain, a priority appointment at the earliest possible time will be scheduled.

My teeth appear to be stained and not as white as they once were. Can I fix this?

With time teeth become stained or discoloured due to the food and drinks they consume (e.g. coffee, red wine and soft drinks).
There are various professional tooth whitening processes available and the most appropriate method will be discussed with you
by your dentist.

What is an implant, and are they expensive?

If you have had a tooth extracted, or have missing teeth, dental implants which are generally made from medically pure titanium,
can be fitted to provide and the foundation for an effective replacement of the missing teeth. Your dentist will happily discuss what the process involves, it’s costs and other alternative treatments available to you.

What is IV Sedation, and who is it used to treat?

IV Sedation is commonly referred to as “twilight or sleep sedation”, as it brings on an immediate and deep sense of relaxation for patients. A sedative is administered intravenously into a patient’s hand or arm immediately prior to the dental treatment planned. This form of sedation, which can only be administered by dentists who have completed additional post-graduate study and training, is well suited to patients with a history of high dental anxiety or phobia. It is also used to perform multiple, longer duration treatments during one session, as while the patient remains conscious during the entire procedure they will have virtually no recollection of it once completed.



Modern dental

Greg Morton
Nick Cusack
Philip Sheehan
Natalie Wood
Louise Arnold
Cosmetic dentistry
and restorative dentistry

Extractions Fillings
Gum treatment
Oral health
Porcelain crowns
Porcelain veneers
Root canal treatments
Wisdom teeth

Local anaesthesia
Nitrous oxide
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